and Return Policy
All i-netcontrol products carry a one-year warranty against
defects in materials and workmanship. If a product proves defective,
we will replace it or repair it at our discretion. All software
upgrades and bug fixes are available for free on this website.
In no event will we be liable, whether in contract, tort or
under any other legal theory, for lost profits or revenues,
loss of use or similar economic loss, for any indirect, special,
incidental, consequential, punitive or similar damages arising
out of or in connection with any of our products, or for third-party
claims against you relating to our products, even if we have
been advised of the possibility of such claim. In no event will
our monetary liability (whether in contract, tort or under any
other legal theory) in respect of any product exceed the purchase
price that you paid for it.
The warranty does not apply to products that have been subject
to abnormal use, abnormal conditions, improper storage, exposure
to moisture or dampness, unauthorized modifications, unauthorized
repair, misuse, neglect, accident, improper installation or
other acts which are not our fault. Our warranty does not apply
to any product damaged by shipping, fire, flood, sand, dirt,
corrosive environment, lightning, weather, battery leakage,
theft, blown fuses, improper use of an electrical source, improper
instrument, sensor or actuator wiring or other acts of God.
To minimize the risk of potential safety problems, you must
follow all applicable local and national codes that regulate
the installation and operation of your equipment. It is your
responsibility to determine which codes should be followed,
and to verify that the equipment, installation and operation
is in compliance with the latest revision of these codes.
Our products are not fault tolerant and are not designed, manufactured
or intended for use or resale as on-line control equipment in
hazardous environments requiring fail-safe performance, such
as in the operation of nuclear facilities, aircraft, air traffic
control, direct life support systems, weapons systems or any
other application where the failure of any component in our
system could lead directly to death, personal injury or severe
physical or environmental damage.
Please email us at email@example.com
and include the following information:
We will respond with an email with the RMA number.
- Your contact information including name, return address,
phone and email.
- Whether the product is within the warranty period.
- The part number and serial number.
- Describe the problem with the product and what circumstance,
such as lightning, that may have caused the failure.
- Return product in original box or use an appropriate shipping
container to avoid product damage.
- Include the RMA number on the outside of the shipping box.
- Return products to the address on the RMA.
- Customer pays shipping to i-netcontrol.